Refund Policy
Our guarantee:
If you’re not happy with your purchase, we gladly offer a 30-day Money Back Guarantee. Your refund will be processed after we receive the returned products in all of their original packaging, provided they are postmarked returned within 30 days of receiving the order.
To place a return, or if you are having trouble making a return within the 30 day timeframe, please contact support@bekyndbeauty.com. We aim to respond to all e-mails within 24 hours Mon-Fri.
Incorrect or Faulty Products
If you have received incorrect, damaged or faulty items, please provide details (including photos) within 30 days of when you received the items. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly.
Missing Items
We understand receiving your order on time and in good condition is important to you; it’s equally important to us! We do absolutely everything possible to ship and deliver your order on time and in good condition.
Please contact us so we can organise replacements for missing products. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly.
WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES
YOU ARE RESPONSIBLE FOR THE SHIPPING INFORMATION YOU PROVIDE. PLEASE MAKE SURE YOU ARE INPUTTING THE CORRECT SHIPPING ADDRESS FOR YOUR ORDER.
To complete a return:
Your full order number must be provided to place a return, and you will be refunded in full to your original form of payment. To begin the return process, please e-mail us at support@bekyndbeauty.com and our customer support team will guide you through the next steps.
Please note, you will be responsible for the shipping and we recommend using a trackable service as lost return items cannot be reimbursed.
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement. Refunds are only allowed back onto the original form of payment.
If you have any other questions regarding our return policy, please e-mail us at support@bekyndbeauty.com
Our guarantee:
If you’re not happy with your purchase, we gladly offer a 30-day Money Back Guarantee. Your refund will be processed after we receive the returned products in all of their original packaging, provided they are postmarked returned within 30 days of receiving the order.
To place a return, or if you are having trouble making a return within the 30 day timeframe, please contact support@bekyndbeauty.com. We aim to respond to all e-mails within 24 hours Mon-Fri.
Incorrect or Faulty Products
If you have received incorrect, damaged or faulty items, please provide details (including photos) within 30 days of when you received the items. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly.
Missing Items
We understand receiving your order on time and in good condition is important to you; it’s equally important to us! We do absolutely everything possible to ship and deliver your order on time and in good condition.
Please contact us so we can organise replacements for missing products. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly.
WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES
YOU ARE RESPONSIBLE FOR THE SHIPPING INFORMATION YOU PROVIDE. PLEASE MAKE SURE YOU ARE INPUTTING THE CORRECT SHIPPING ADDRESS FOR YOUR ORDER.
To complete a return:
Your full order number must be provided to place a return, and you will be refunded in full to your original form of payment. To begin the return process, please e-mail us at support@bekyndbeauty.com and our customer support team will guide you through the next steps.
Please note, you will be responsible for the shipping and we recommend using a trackable service as lost return items cannot be reimbursed.
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement. Refunds are only allowed back onto the original form of payment.
If you have any other questions regarding our return policy, please e-mail us at support@bekyndbeauty.com